Privacy Policy

1. Introduction

FlintCrew LLC ("FlintCrew," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

We collect personal information you provide directly, including name, email address, phone number, company name, and business details submitted through our contact form. We also collect call data processed through our AI dispatch system on behalf of our clients, including caller name, phone number, address, and details of the service request.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our dispatch services
• Respond to your inquiries and fulfill your requests
• Send service-related communications, including dispatch notifications and job confirmations
• Send text messages if you have opted in to receive them
• Comply with legal obligations and enforce our terms
• Protect against fraud and unauthorized access

4. SMS/Text Messaging

If you opt in to receive text messages from FlintCrew, you consent to receive service-related SMS messages at the phone number you provide. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We only use your phone number for the purposes you have consented to.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our platform (e.g., cloud hosting, telephony services)
• Our clients' technicians, solely for the purpose of fulfilling dispatch requests
• Law enforcement or regulatory bodies when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise any of these rights, please contact us at the email address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: